廣交會即將來臨，你做好準備了嗎？

眾所周知，展會可以最直接快速地接觸到更多的目標客戶，又可以進一步了解行業信息掌握市場動向。

但有的小伙伴怕自己英語不好無法流暢地跟客戶溝通，甚至害怕在展會上和別人交流，這里幫大家整理出一些展會常用口語，希望可以幫到大家。

一、日常寒暄

1. Good morning./May I help you? /Anything I can do for you?

2. How do you do? /How are you? /Nice to meet you.

3. It’s a great honor to meet you./I have been looking forward to meeting you.

4. Welcome to China.

5. We really wish you'll have a pleasant stay here.

6. hope you’ll have a pleasant stay here. Is this your fist visit to China?

7. Do you have much trouble with jet lag?

二、機場接客

1. Excuse me，are you Mr. Wilson, from the International Trading Corporation?

2. How do I address you?

3. May name is Andy. I’m from the Anhui E-fashion. I’m here to meet you.

4. We have a car can over there to take you to your hotel. Did you have a nice trip?

5. Mr. David smith asked me to come here in his place to pick you up.

6. Do you need to get back your baggage?

7. Is there anything you would like to do before we go to the hotel?

三、相互介紹

1. Let me introduce myself. My name is Andy, an Int’l salesman in the Marketing Department.

2. Hello, I am Andy, an Int’l salesman of E-fashion Electronic Company. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.

3. I would like to introduce Mark Sheller, the Marketing department manager of our company.

4. Let me introduce you to Mr. Li, general manager of our company.

5. Mr. Smith, this is our General manage, Mr. Liu, this is our Marketing Director, Mr. Lin. And this is our RD Department Manager, Mr. Wang.

6. If I’m not mistaken, you must be Miss Ada from France.

7.Do you remember me? Andy from PVC. We met several years ago.

8. Is there anyone who has not been introduced yet?

9. It is my pleasure to talk with you.

10. Here is my business card. / May I give you my business card?

11. May I have your business card? / Could you give me your business card?

12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?

13. I’m sorry. I have forgotten how to pronounce your name.

四、隨口閑談

1. Is this your first time to China?

2. Do you travel to China on business often?

3. What kind of Chinese food do you like?

4. What is the most interesting thing you have seen in China?

5. What is surprising to your about China?

6. The weather is really nice.

7. What do you like to do in your spare time?

8. What line of business are you in?

9. What is your opinion? What is your point of view?

10. No wonder you're so experienced.

11. It was nice to talking with you. / I enjoyed talking with you.

12. Good. That's just what we want to hear.

五、確認話意

1. Could you say that again, please?

2. Could you repeat that, please?

3. Could you write that down?

4. Could you speak a little more slowly, please?

5. You mean…is that right?

6. Do you mean..?

7. Excuse me for interrupting you.

六、社交招待

1. Would like a glass of water? / Can I get you a cup of Chinese red tea? / How about a Coke?

2. Al right, let me make some. I’ll be right back.

3. A cup of coffee would be great. Thanks.

4. There are many places where we can eat. How about Cantonese food?

5. I would like to invite you for lunch today.

6. Oh, I can’t let you pay. It is my treat, you are my guest.

7. May I propose that we break for coffee now?

8. Excuse me. I’ll be right back

9. Excuse me a moment.

七、告別用語

1. Wish you a very pleasant journey home? Have a good journey!

2. Thank you very much for everything you have done for us during your stay in China.

3. It is a pity you are leaving so soon.

4.I’m looking forward to seeing you again.

5.I’ll see you to the airport tomorrow morning.

6.Don’t forget to look me up if you are ever in Fuzhou. Have a nice journey!

八、約會用語

1.May I make an appointment? I’d like to arrange a meeting to discuss our new order.
2.Let’s fix the time and the place of our meeting.
3.Can we make it a little later?
4.Do you think you could make it Monday afternoon? That would suit me better.
5.Would you please tell me when you are free?
6.Anytime except Monday would be all right.
7.OK, I will be here, then.
8.We'll leave some evenings free, that is, if it is all right with you.

九、客戶詢問

1.Could I have some information about your scope of business?

2.Would you tell me the main items you export?

3. May I have a look at your catalogue?

4. We really need more specific information about your technology.

5. Marketing on the Internet is becoming popular.

6. We are just taking up this line. I’m afraid we can’t do much right now.

十、回答詢問

1.This is a copy of catalog. It will give a good idea of the products we handle.

2.Won’t you have a look at the catalogue and see what interest you?

3. It is just under our line of business.

4. What about having a look at sample first?

5. We have a video which shows the construction and operation of our latest products.

6. The product will find a ready market there.

7. Our product is really competitive in the world market.

8. Our products have been sold in a number of areas abroad. They are very popular with the users there.

9. We are sure our products will go down well in your market, too.

10. It’s our principle in business “to honor the contract and keep your promise”.

11. Convenience-store chains are doing well.

12. We can have anther tale if anything interests you.

13. We are always improving our design and patterns to confirm to the world market.

14. Could you provide some technical data? We’d like to know more about your products.

15. This product has many advantages compared to other competing products.

16. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.

17. I wish you a success in your business transaction.

18. You will surely find something interesting.

19. Here you are. Which item do you think might find a ready market at your end?

20. Our product is the best seller.

21. This is our newly developed product. Would you like to see it?

22. This is our latest model. It had a great success at the last exhibition in Paris.

23. I’m sure there is some room for negotiation.

24. Here are the most favorite products on display. Most of them are local and national prize products.

25. The best feature of this product is that it is very light in weight.

26. We have a wide selection of colors and designs.

27. Have a look at this new product. It operates at touch of a button. It is very flexible.

28. this product is patented

29. The functioning of this software has been greatly improved.

30. This design has got a real China flavor.

31. The objective of my presentation is for you to see the product’s function.

32. The product has just come out, so we don’t know the outcome yet.

33. It has only been on the market for a few months, bust it is already very popular.

十一、關于品質

1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.

2. You have got the quality there as well as the style.

3. How do you feel like the quality of our products?

4. The high quality of the products will secure their leading status in the market place.

5. You must be aware that our quality is far superior to others.

6. We pride ourselves on quality. That is our best selling point.

7. As long as the quality is good. It is all right if the price is a bit higher.

8. They enjoy good reputation in the world.

9. When we compare prices, we must first take into account the quality of the products.

10. There is no quality problem. Quality is something we never neglect.

11. You are right. It is good in material, fashionable in design, and superb in workmanship.

12. We deliver all our orders within one month after receipt of the covering letters of credit.

13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.

十二、客戶溝通

客戶詢價：

1.Will you please let us have an idea of your price?

2.Are the prices on the list firm offers?

3. How about the price/ How much is this?

我們報價：

1.This is our price list.

2. We don’t give any commission in general.

3. What do you think of the payment terms?

4. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.

5. In general, our prices are given on a FOB basis.

6. We offer you our best prices, at which we have done a lot business with other customers.

7. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?

8. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?

客人還價：

1. Is it possible that you lower the price a bit?

2. Do you think you can possibly cut down your prices by 10%?

3. Can you bring your price down a bit? Say $20 per dozen.

4. It’s too high; we have another offer for a similar one at much lower price.

5. But don’t you think it’s a little high?

6. Your price is too high for us to accept.

7. It would be very difficult for us to push any sales it at this price.

8. If you can go a little lower, I’d be able to give you an order on the spot.

9. It is too much. Can you discount it?

拒絕還價：

1. Our price is highly competitive./ This is the lowest possible price./Our price is very reasonable.

2. Our price is competitive as compared with that in the international market.

3. To tell you the truth, we have already quoted our lowest price.

4. I can assure you that our price if the most favorable. A trial will convince you of my words.

5. The price has been cut to the limit.

6. I’m sorry. It is our rock-bottom price.

7. My offer was based on reasonable profit, not on wild speculations.

8. While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.

接受還價：

1. Can we each make some concession?

2. In order to conclude business, we are prepared to cut down our price by 5%.

3. If your order is big enough, we may reconsider our price.

4. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.

5. The price of his commodity has recently been adjusted due to advance in cost.

6. Considering our good relationship and future business, we give a 3% discount.

客人詢問最小單數量：
1. What’s minimum quantity of an order of your goods?

詢問訂貨數量：

1. How many do you intend to order?

2. Would you give me an idea how much you wish to order from us?

3. When can we expect your confirmation of the order?

4. As our backlogs are increasing, please hasten the order.

5. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?

6. We regret that the goods you inquire about are not available.

客人回答訂單數量：

1. The size of our order depends greatly on the prices.
2. Well, if your order is large enough, we are ready to reduce our price by 2 percent.
3. If you reduce your price by 5, we are going to order 1000sets.
4. Considering the long-standing business relationship between us, we accept it.
5. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.
6. We have decided to place an order for your electronic weighing scale.
7. I’d like to order 600 sets.
8. We can’t execute orders at your limits.

感謝下單：

1. Generally speaking, we can supply form stock.
2. I want to tell you how much I appreciate your order.
3. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.
4. Thank you very much for your order.

客人詢問交貨期：

1. What about our request for the early delivery of the goods?
2. What is the earliest time when you can make delivery?
3. How long does it usually take you to make delivery?
4. When will you deliver the products to us?
5. When will the goods reach our port?
6. What about the method of delivery?
7. Will it possible for you to ship the goods before early October?

答復交貨期：

1. I think we can meet your requirement.
2. I ‘m sorry. We can’t advance the time of delivery.
3. I’m very sorry for the delay in delivery and the inconvenience it must have caused you.
4. We can assure you that the shipment will be made not later than the fist half of May.
5. We will get the goods dispatched within the stipulated time.

6. The earliest delivery we can make is at the end of September.

要求提早交貨：

1. You may know that time of delivery is a matter of great important.
2. You know that time of delivery if very important to us. I hope you can give our request your special consideration.
3. Let’s discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.
4. The interval is too long. Could we expect an earlier shipment within three months?

穩住客人：

1. We shall effect shipment as soon as the goods are ready.
2. We will speed up the production in order to ship your order in time.
3. If you desire earlier delivery, we can only make a partial shipment.
4. But you’d better ship the goods entirely.
5. We’ll try our best. The earliest delivery we can make is in May, but I can assure you that we’ll do our best to advance the shipment.
6. I’m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.
7. I’ll find out with our home office. We’ll do our best to advance the time of delivery.
8. Thank you very much for your cooperation.
9. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.

十三、簽單前建議

1. Before the formal contract is drawn up we’d like to restate the main points of the agreement.

2. We can get the contract finalized now.
3. Could you repeat the terms we’ve settled?
4. It is very important for us to abide by contracts and keep good faith.
5. Have you any questions as regards to the contract?
6. I’d like to hear your ideas about the problem.
7. I think it is better to have a good understanding of all clauses before signing a contract.
8. Do you have any comment to make about this clause?
9. Do you think the contract contains basically all we have agreed on during negotiations?
10. Everything has been arranged well. I hope the signing of the contract will go smoothly.
11. These are two originals of the contract we prepared.

十四、詢問付款

客人詢問付款方式：

1. Shall we discuss the terms of payment?

2. What is your regular practice about terms of payment?
3. What are your terms of payment?
4. How are we going to arrange payment?

回復詢問付款方式：

1. We’d like you to pay us by L/C.
2. We always require L/C for our exports and we pay by L/C for our imports as well.
3. We insist on full payment.
4. We ask for a 30 percent down payment.
5. We expect payment in advance on first orders.

客人建議付款方式：

1. We hope you will accept D/P payments terms.
2. In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.
3. Payment by L/C is the safest method, but rather complicated.

禮貌拒絕客人：

1. I’m sorry. We can’t accept D/P or D/A. We insist on payment by L/C.
2. I’m afraid we must insist on our usual payment terms.

3. “Payment by installments” is not the usual practice in world trade.
4. It is difficult for us to accept your suggestion.

接受客人付款方式：

1. In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.
2. I have no alternative but to accept your terms of payment.

信用證要求及貨幣：

1. When should we open the L/C?
2. Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.
3. How long should our L/C be valid?
4. The L/C should be valid 30 days after the date of shipment.
5. Could you tell me what documents you’ll provide?
6. Together with the draft, we’ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all.
7. In what currency will payment by made?
8. We usually do business in U.S dollars as world prices are often dollars based.

十五、參觀工廠

1.You’ll understand our products better if you visit the factory.

2. I wonder if you could arrange a visit to the factory.
3. Let’s me know when you are free. We will arrange the tour for you.
4. I would be pleased to accompany you to the workshops.
5. We will drive you to our plant, which is about thirty minutes from here.
6. Can I have a brochure of your factory?
7. Here is the product shop; shall we start with the assembly line?
8. All products have to go through five checks during the manufacturing process.
9. The production method ahs been improved by introducing advanced technologies.
10. It is a pleasure to show our factory to our friends, what is your general impression?
11. It is nice to meet you. Welcome to our factory.
12. Shall we rest a while and have a cup of tea before going around?
13. I would like to look over the manufacturing process. How many workshops are there in the factory?
14. Some accessories are made by our associates specializing in these fields.
15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.
16. We believe that the quality is the soul of an enterprise.
17. Would it be possible for me to have a closer look at your samples？